Texts get read within minutes, which makes them the fastest way to get a review, a reply or a rebooking. Text campaigns send them automatically at the right moment: a check-in after the job, a nudge on an unbooked request, a win-back for customers who have gone quiet.
Text campaigns now use the new campaign builder, where texts and emails work together in one sequence. The full step-by-step guide, with every trigger and when to use it, is Custom Campaigns: Put Your Follow-Ups on Autopilot From Your First Customer.
Texts go out from your Servgrow business number, so 2-Way Text needs to be set up and approved first. See Setting Up 2-Way Text Messaging.
The short version
Click Settings, then Communication, then the Custom Campaigns tab.
Click Add New Campaign.
Click Start from a recipe and pick one, such as Post-job check-in (a text first, then an email), or start from scratch and choose what starts the campaign.
Click each Send SMS step to write the text. Keep it short and end with a question; the preview shows how many segments it uses.
In Exit rules, turn on They text you back so the campaign stops as soon as a customer replies.
Click Save and set live.
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